People can have 7 reasons why they like tea. Those are Choice, Ritual, Health, Natural, Teacups and Saucers, Tea Party. For Ostfriesland Tea, I really missed this tea because its unique Ritual of drinking tea.
Ostfriesland in fact is a tea land. There are only a few places on earth where they drink so much tea. For the East Frisians, the tea ceremony is a holy thing. And they are masters of drinking tea: in Marienhafe, 3010 enjoyers with a 620 m long tea table slurped into the Guinness World Records Book. That is why people like and try to teach the guests in the tea land Ostfriesland how to prepare the tea in the right manner, during a tea seminar. There you can get the tea diploma, but only if you are able to answer the questions around the East Frisian tea.
– Soft water
– East Frisian tea (Thiele Tee, Bünting, Onno Behrens)
– fresh skimmed off cream or fresh East Frisian tea cream
After the preparation, they have a special ways to drink the tea. They even have a so called ostfriesland tea rights in which at least you have to drink 3 cups of tea. An interesting things, as you can see in the video is the so called Schlag Sahne or cream that will create volcano inside the tea as the easfrisian called it.
While his name is not known to most people, his impact on the 20th century was quite profound. He is Frederick Winslow Taylor, a management theorist that focus on the labor process. He is the backbone of today’s management by the use of science. His works started blooming in an era after companies have become more than a mere limited project, but unlimited by the boundary of time and that in this time, industrialization is on the move.
Companies were growing in scope and racing to reap the benefits of industrialization. They were so starving in harvesting benefits of industrialization. In that time, companies need much more labor than ever to be able to produce products that made possible by the industrialization.However, even labor is many, a fundamental problem is emerging that needs an answer, how do we get labor to work more to ensure maximum output?
His works begin with many writings in the theory of work that mainly focusing on finding the way of controlling the motion of workers to obtain highest maximum output for what company pay for wages.
Even all that he has created is not fully acceptable in todays modern era but many of his concepts become a root for current management practice. His controversial concept such as the concept of soldiering that workers didn’t work hard enough is totally rejected by lean thinking that fundamentally held a strong believe that worker is good and therefore most of error come from engineer or the architect of the system that most of the time have to put to blame.
Soldiering held a believe that in a majority of cases the man deliberately plant to do as little as he possibly can to turn out far less work than he is well able to do in may instances to do not more than 1/3 or 1/2 of a proper day’s work. ~ Taylor
Proper day’s work is a maximum level of output humanly possible or a fair day’s work. when worker is not physically possible to reach this, he fired them. He argued that soldiering was possible because company management does not even know how much work can be extracted from workers. once to make a stubborn man who refuse to make any improvement to achieve this fair days work he cut his wages.
Taylor’s goal was to take knowledge work from the worker and put it in the hands of management to be used as control of workers. He himself called this method as Scientific Management. However, his method on full reliance solely on management let to the born of shopfloor expert which is industrial engineer. However, as people said that too much is never good, the role of management in shopfloor is too dominating that even in the development of work instruction, management get a majority of decision on the content and organization of it which is fundamentally different than now
But his famous real contribution besides of his many controversial concept is his management theories and the concept of time study.
There are many and different ways for come at doing the same things, there is always one method and one implement which is better than any of the rest. and this one best method and one best implement can only be discovered through a scientific study of an analysis of all the methods in use.
He stated that no job is to simple or to complex. In fact, in he has spent 26 years only for figuring out the best way to cut metal. but in other examples, many simple works can be rationalized as well.
Some of his wise words are never more appropriate now compare to at his time:
We can see our forest vanishing, our water-powers going to waste.. the end of our coal and iron is in sight. But the larger waste of human effort, which go on everyday through such of our acts as are blundering, ill-directed or inefficient are less-visible, less tangible and all but vaguely appreciated.. ~ Frederick Taylor
In previous post also, we know that there are fundamentally 5 Principles of Lean which are:
- Specify value for the customer
- Integrate Value Stream
- Create Flow
- Pull from the customer
- Aim for perfection
Looking deeply between the initial definition and the 5 principles of Lean. It seems logically correct that providing value to customer is indeed will be achieved through all the 5 principles of Lean. However, this indeed is also a deception for many.
Not that I say those principles are useless, on the other hand, people has to know those principles by heart. Despite of that, in my opinion, 5 Principles of Lean are not comprehensive enough in serving higher purpose of providing value to customer because it somehow lacks of comprehensiveness. If we look at those all 5 principles and pondering on those points, we can have assumptions that Lean is all about efficient of operations to provide value by means of faster, responsive and flexible operation by implementing integrated value stream, flow, pull and then aim for perfection.
These points have failed to serve the true comprehensive definition of lean which is providing value to customer because it simply do not pay attention to “quality” matter. In fact, none of the 5 principles seems to talk about quality (poka yoke, inspection, culture of quality). This had led many to miss-understanding that lean is just efficiency (value stream, flow, pull). Lean comprise efficiency indeed, but not only that. It is also quality and all that is required to bring value to customers.
Because as we come back to the true definition of lean that is providing value to customer, we realize that Lean defintion is larger than 5 principles of lean itself.
That ambiguous translation from basic definition of Lean into the principles of Lean, make a miss-conception about achieving Lean in relation with improvement culture. Improvement has twofold and people have always been mistaken when talk about improvement. Lean improvement as perceived by most people as working toward a more efficient operations is preferable in most case because it gives a sense of boost to ongoing operations and increasing productivity. On the other hand, quality improvement sometimes not as popular because for many it just don’t seems boost their production quota. So, they tend to prefer efficient improvement compare to quality improvement.
People has mistakenly grasped the concept of improvement that they tend to associate improvement to efficiency because by and far, it will boost productivity quickly. This is bad in a long term because quality is stronger and has a bigger impact in a sense that on the long term, focus on quality improving productivity and increasing quality. Both quality and efficiency however have similarity in the need to specify customer value and strive for perfection.
Sometimes we deeply understand about the need for efficiency improvement because it directly impact our output in short term. But those who forget to deal with improving quality is in the long term will be definite loser because while you neglect quality, others not. They improve productivity through both quality (inspection, poka yoke devices) and efficiency (integrate value stream, flow, pull) improvements of operations which give them a twofold advantage to their productivity increase compare to those who only care about increasing efficiency.
So, I want to again stress that the 5 principles of Lean is in fact very important to remember. But one shall never forget the in-comprehensiveness of the principles and that the fundamental definition of lean is always comes first.
Lean is providing value to the customers.