Quality sometimes undermined by productivity. Even in this era, many factories in developing country focused more on the target of production per day rather than its quality. quality was always pitted against productivity, and productivity always won. Managers knew about quality problems and wanted to fix them, but pressure was always on to meet production quotas, and their jobs were measured by that. increasing quality means increasing quality of product and process.
When being asked why it seems that small to medium factories just seems to focus on productivity to meet production quota, many give reasons that the current quality has been satisfying for them. Customers also typically not so skeptical to the defects that they received and thus quality is not really a big issue.
However, this way of thinking reflect they way of Americans Manufacturers in the age of Fordism. In which, on a practical day-to-day level, quality was always pitted against productivity, and productivity always won. In ford era, according to Quality Management Demystified by Sid Kemp,there was no reward for solving quality problems. At best, some time was allowed for QA when the factory wasn’t busy. At worst, workers and managers were pressured to deliver defective products to meet quota, figuring that they could always be fixed later.
It seems still many of factories do not see the fundamental relationship taught by Shewhart and Deming
Improving the quality of the process increased both productivity—quantity of product—and product quality at the same time.
Now it is clear, that whenever we neglect the quality of the process, the harder we will chase our productivity to meet production quota. On the other side, focusing on quality will increase the process that will later improve the quantity of the product that could be produced.