There has been known widely that there are several reasons that give rise to the decision of customers and their desirability to buy a certain product from producer. I believe that all of these could be a production management goals. There are:
- Quality ( Tangible & Intangible )
- Delivery ( Speed & Reliability )
- Flexibility ( Volume & Variety )
Lean and Quality Management will be ultimate weapons to bring about all these goals. Both have an effect on all four in different intensity.Lean Management will deal extensively with flexibility while on the other hand, Quality will likely to bring about improvement in quality. Additionally, both have an impact on cost and delivery in somehow different context.