Sometimes looking out to advance statistical methods or trying to create a suggestion systems and other detail project will draw us further from the fundamental philosophy of what quality is in general. Thus, I bought a book about Quality Management that is good as an introduction to Quality for those who is just learning about Quality but also a reminder for those who deals with Quality for quite a long time. Because I believe it is true, that someone who works in Quality engineering will sometimes get carried out in their job and forget about the meaning of Quality from bird’s eye view and from customer point of view. I currently read Quality Management Demystified by Sid Kemp that is published by Mc Graw Hill.
As I going through the pages of the book, it reopens knowledge that is long buried and I can refresh my memory and gain new insight. One thing that really catch my attention is the sentence below.
Meeting ISO 9000 requirements is like doing the first year of Deming’s five year approach to transformation through TQM.
Both ISO 9000 and TQM is different but like TQM, ISO 9000 can only succeeds if it is integrated with organizational management and resolves the conflict between productivity and product quality.
A company that truly wants to transform through quality management would do well to begin with ISO 9000. In one way, ISO 9000 does move in a direction that is different from TQM. The emphasis on auditing—both internal and external—is greater. But ISO 9000 is helping a company toward achieving better quality system with less cost compare because the company do not have to reinvent the wheel by starting from zero.
ISO 9000 can certainly be adapted to a TQM company because for a TQM company they have already had a system in place that works. So for example TQM quality engineer can easily qualify to be an ISO 9000 quality auditor. But for a new company that is not ready with TQM or just want to begin with TQM, ISO 9000 could really help them begin with their journey to a better quality system just like doing the first year of Deming’s five year approach.
Corporate Culture… ( from the book )
In TQM, the way a culture of quality spreads through a company is through the influence and guidance of leadership. This is supported by high levels of training and by recruitment and indoctrination practices that select people who fit in well with corporate culture and values. As long as people who are committed to the company and to quality are selected, they can be included in the TQM company somewhere,and can move to a job that is a good fit if necessary. This fits very well with Theory Y management.
ISO 9000 is possibly more compatible with Theory X management. It relies more on independent validation proving that good work is being done, and less on influencing each worker to evoke a commitment to quality. It puts more resources into independent checking, and less into training.